Since starting in 2019, Veronica has helped over 100 small business owners to grow their business through mapping their customer journey process to a user-friendly CRM system.
A CRM system is a cloud-based system used to house business contacts from leads, clients to suppliers. It helps you as a business to make sense of these relationships by enabling you to capture and track new leads, manage potential sales through a sales pipeline, stay ahead of tasks and follow ups, record important communications, stay on top of repeatable tasks during service delivery and ensure you have a failsafe plan for retaining clients. One CRM system I am a big fan of is now the only system I use Capsule CRM
Without a CRM system, businesses are run from within everyone’s head. This means customers have an inconsistent experience filled with friction points and confusion. By mapping the end-to-end process customers take to buy, we become crystal clear on what the steps are and how we can make it as easy as possible (both for the business owner and the customer).
This point of business growth is exciting and scary in equal measure.
Regardless of where businesses you are on your journey to growth, I have a selection of tried and tested services to move you forward on the pathway to growth. Sound interesting?