Privacy Policy

This privacy policy sets out how Veronica Kitton,VK Business Consulting Ltd uses and protects any information that you give us. The terms we, us and our refers to Veronica Kitton,VK Business Consulting Ltd  .

The Controller

Veronica Kitton is the Controller of all the data at Veronica Kitton,VK Business Consulting Ltd . You may contact us by email: veronica@vkbusinessconsulting.com

How do we get information?

We collect information from you when you use our website to submit an enquiry through the message box, if you register up for my newsletter or you choose to contact us directly about our services.

Your rights

  • You may ask us to provide you with any personal information we hold about you; and as we will ask you to supply appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport plus an original copy of a utility bill showing your current address)
  • We may withhold personal information that you request to the extent permitted by law.
  • You may instruct us at any time not to process your personal information for marketing purposes.

What information is collected from you?

We may collect the following information from our website:

  • First & last name
  • IP address
  • Email address
  • Telephone number

We may collect the following information in person, email, telephone or via our consultation form

  • First & last name
  • Business name
  • Email address
  • Telephone number
  • Website
  • Ask questions about your business in order to be able to offer a quote for a service
  • All questions are optional and you don’t have to provide any information you do not wish to share

Lawful basis for processing

We believe that given the nature of our business and the information we collect from you, we can use the “Legitimate Interest” basis for processing your data. As we provide services business to business the individual/company is normally contacting us for information, a quotation, consultancy or advice. Providing data for marketing purposes is optional and also the opportunity to amend or remove this consent is always possible.

How is your information used?

We may use your information to:

  • Reply to emails that you have submitted via the website or email
  • Provide you with a quote for a service you have enquired about
  • Dealing with entries into a competition
  • Notify you of changes to our service
  • Send you communications that have been requested or that may be of interest to you
  • From time to time, we may also use your information to contact you for market research purposes by email
  • We may use the information to customise the website according to your interests

Data Retention

We are legally required to hold some types of information to fulfill our statuary obligations. We will hold your personal or company information on our systems for as long as it is necessary. General enquiry data will be removed from our system after 12 months.

Sharing your information

We will not sell, distribute, lease or share your information to third parties unless we are required to do so by law.

We do use associate companies within the business to provide you with some of the services we offer, for example – an IT developer. We will inform you of this and ask your permission before we share your details with that company.

Your choices

You have a choice about whether you’d like to receive marketing information from us. You are entitled to change your preferences at any time by email: veronica@vkbusinessconsulting.com

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies

We use cookies to streamline your experience when browsing this website, to provide social media features, automatic sign-ins, product recommendations and to analyse our traffic. We will also share information on how you use our site with official analytic providers.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at veronica@vkbusinessconsulting.com

Policy changes

We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 June 2018.

Your right to complain

We work to high standards when it comes to processing your personal information. If you have queries or concerns, please contact us at veronica@vkbusinessconsulting.com and we’ll respond.

If you remain dissatisfied you have the right to complain to the Information Commissioners Office

 

“Over the past month Veronica and I have been working together to implement our very first CRM. Veronica has made the whole process seamless. From our inital conversation, through the customer journey and setting up our bespoke system, Veronica has completely understood our business and how we work. The guidance Veronica has given us to ensure we understand how to use the CRM and style it to our needs has meant that we have instantly been able to use the system and start seeing the advantages of it right from the start. I would not hesitate to recommend Veronica to anyone who is thinking about getting a CRM.”

“I had been wanting a CRM for some time to better keep track of referrals given and received within my networking groups, and also for tracking my own leads and prospects and measuring conversion. The support Veronica has provided to me however has been so much more than a bespoke, already indispensable, CRM. Veronica has helped me map my customer journey, implement other software and processes (which will enhance the client experience) articulate my values and those of the clients I most love working. She has given me easy but invaluable time and diary management tips and possibly the greatest takeaway, the insistence that I include in my diary an afternoon off for myself. I would highly recommend Veronica”

“I recently had the pleasure of working with Veronica to bring me up to speed on exactly what I should be doing with my CRM. I had sourced a system and been diligent with the initial setup but wasn’t using it to its maximum potential. After completing a power hour with Veronica, I now have a renewed focus and can confidently move forward. Wouldn’t hesitate in recommending her to my network.”

“As a Driver Risk Management Consultant, I have a responsibility to my clients who entrust their driver safety requirements to me. Onboarding clients consists of several tasks and milestones. I realised that to manage sales pipelines and track my clients through the onboarding process, I needed a CRM system. I had almost given up until I met Veronica Kitton from VK Business Assist. Veronica took me through a customer journey workshop where she got to know me, my vision, processes and through this, not only did I discover a new way of working, Veronica was able to set up a CRM system that exactly met my requirements. I’ve just gone through my CRM system handover where Veronica took time to show me the system and explain how it will work to streamline what I do and in a far more efficient way than is current. Having experienced Veronica’s attention to detail and the fact that she is a thoroughly lovely person, I have no hesitation in recommending her.”

‘I can’t recommend Veronica highly enough. I booked a CRM power hour with her to help me to make the most of my Capsule CRM features. Veronica took me through all the features and explained how they would support my business. She didn’t over complicate things and went at my (slow)! pace to ensure I understood what I was doing. Thank you so much.”

“I have recently been working with Veronica to select the right CRM system for my business. Her approach has been absolutely outstanding. She made sure she had a detailed understanding of the customer journey within my business, to establish which CRM system would best suit my needs. Having come up with that recommendation (which I agreed with), she then completely managed the set up and implementation process so it was ‘boxed up’ and ready to use. She also provided two detailed training sessions on how to use the system. A truly excellent service from start to finish and I would wholeheartedly recommend Veronica to help you select and set up the right CRM system.”

“Veronica has recently helped me set up a new CRM system using Capsule. Vernonica’s approach to the project is excellent, implementing a well managed plan and offering support, advice and insight throughout the process. I’d recommend that anyone wishing to implement a new CRM system, or wants to get the most out of their current system, should reach out to Veronica.”

“I had been searching for a CRM for sometime and I found it really tricky to know which one was right for me? I tried a few but just felt at a loss to know which to go for and which one would be right for me? Thankfully I found Veronica on Linkedin who offers a unique service where she takes me through the maze of searching for the right CRM and then sets it up for me; she offered me the complete package! All in all she helped me pin point the right CRM for my business, she helped me to map my customer journey which was then reflected in the functions and customisation of my CRM, she offered recommendations for time saving and (most importantly) saved me the time and misery of embarking on trying to do all this myself. I would recommend Veronica to any small business owner that is looking to take the pain out of having a CRM in their business.”

“I have absolutely loved this course. The way you got me to break down the customer journey and then overlay the various component parts from the info I needed to gather at each stage, the documents, tools, and methods of communication I’m using at each stage and where the stumbling blocks might be was just great! All culminating in understanding the tech requirements from Capsule CRM has really been a game changer – thank you Veronica!”

“J-Lau Associates would both like to thank and highly recommend Veronica Kitton for our new CRM System. Veronica went out of her way to explain and teach us about Capsule. She also populated the system for us and discussed in length our customer journey. Going forward we now have a system we can rely on and will keep us more organised and will help us with our process efficiently and effectively. We will definitely be using her again for her services in the future.”

“I knew when we met it would be more than implementing Capsule CRM system for my business, but I didn’t know quite just how it would change my business like it has. The focus on the customer journey made a significant impact on my thinking about my business as a whole. I feel clearer in the direction I want to go and the niche I want to go for.”

“Veronica recently helped the business step by step to create a sales process/customer journey from enquiry/prospecting and covering all the steps to conversion then money, onboarding and upselling. Great tips shared to cover the flow, questions to ask, tech to use and much more. Such a useful service and to get an outsider looking in perspective to help grow and nurture my business and leads. The next step would be to implement a CRM. Recommended for businesses using a CRM for the first time or to document their sales processes, Thanks Veronica”

“Over the past month Veronica and I have been working together to implement our very first CRM. Veronica has made the whole process seamless. From our inital conversation, through the customer journey and setting up our bespoke system, Veronica has completely understood our business and how we work. The guidance Veronica has given us to ensure we understand how to use the CRM and style it to our needs has meant that we have instantly been able to use the system and start seeing the advantages of it right from the start. I would not hesitate to recommend Veronica to anyone who is thinking about getting a CRM.”

“I had been wanting a CRM for some time to better keep track of referrals given and received within my networking groups, and also for tracking my own leads and prospects and measuring conversion. The support Veronica has provided to me however has been so much more than a bespoke, already indispensable, CRM. Veronica has helped me map my customer journey, implement other software and processes (which will enhance the client experience) articulate my values and those of the clients I most love working. She has given me easy but invaluable time and diary management tips and possibly the greatest takeaway, the insistence that I include in my diary an afternoon off for myself. I would highly recommend Veronica”

“I recently had the pleasure of working with Veronica to bring me up to speed on exactly what I should be doing with my CRM. I had sourced a system and been diligent with the initial setup but wasn’t using it to its maximum potential. After completing a power hour with Veronica, I now have a renewed focus and can confidently move forward. Wouldn’t hesitate in recommending her to my network.”

“As a Driver Risk Management Consultant, I have a responsibility to my clients who entrust their driver safety requirements to me. Onboarding clients consists of several tasks and milestones. I realised that to manage sales pipelines and track my clients through the onboarding process, I needed a CRM system. I had almost given up until I met Veronica Kitton from VK Business Assist. Veronica took me through a customer journey workshop where she got to know me, my vision, processes and through this, not only did I discover a new way of working, Veronica was able to set up a CRM system that exactly met my requirements. I’ve just gone through my CRM system handover where Veronica took time to show me the system and explain how it will work to streamline what I do and in a far more efficient way than is current. Having experienced Veronica’s attention to detail and the fact that she is a thoroughly lovely person, I have no hesitation in recommending her.”

‘I can’t recommend Veronica highly enough. I booked a CRM power hour with her to help me to make the most of my Capsule CRM features. Veronica took me through all the features and explained how they would support my business. She didn’t over complicate things and went at my (slow)! pace to ensure I understood what I was doing. Thank you so much.”

“I have recently been working with Veronica to select the right CRM system for my business. Her approach has been absolutely outstanding. She made sure she had a detailed understanding of the customer journey within my business, to establish which CRM system would best suit my needs. Having come up with that recommendation (which I agreed with), she then completely managed the set up and implementation process so it was ‘boxed up’ and ready to use. She also provided two detailed training sessions on how to use the system. A truly excellent service from start to finish and I would wholeheartedly recommend Veronica to help you select and set up the right CRM system.”

“Veronica has recently helped me set up a new CRM system using Capsule. Vernonica’s approach to the project is excellent, implementing a well managed plan and offering support, advice and insight throughout the process. I’d recommend that anyone wishing to implement a new CRM system, or wants to get the most out of their current system, should reach out to Veronica.”

“I had been searching for a CRM for sometime and I found it really tricky to know which one was right for me? I tried a few but just felt at a loss to know which to go for and which one would be right for me? Thankfully I found Veronica on Linkedin who offers a unique service where she takes me through the maze of searching for the right CRM and then sets it up for me; she offered me the complete package! All in all she helped me pin point the right CRM for my business, she helped me to map my customer journey which was then reflected in the functions and customisation of my CRM, she offered recommendations for time saving and (most importantly) saved me the time and misery of embarking on trying to do all this myself. I would recommend Veronica to any small business owner that is looking to take the pain out of having a CRM in their business.”

“I’ve recommended Veronica’s services to a number of my clients and they’ve all reported back positively on her knowledge, ability to understand their requirements and willingness to help, not only with identifying the right CRM for them but also in clarifying their customer journey. And she’s also a great person to work with; very personable and very professional. Highly recommended. ”

“J-Lau Associates would both like to thank and highly recommend Veronica Kitton for our new CRM System. Veronica went out of her way to explain and teach us about Capsule. She also populated the system for us and discussed in length our customer journey. Going forward we now have a system we can rely on and will keep us more organised and will help us with our process efficiently and effectively. We will definitely be using her again for her services in the future.”

“We commissioned Veronica from VK Business Assist to analyse a considerable amount of prospective client data that we had purchased, with a view to providing a more usable database of information, which we could then use for marketing and sales processes. She completed this task in a timely and effective way, allowing us to build the data into our plans for the future. We would recommend her for any similar administrative and analysis task and find her to be a very professional, approachable and likable individual!”

“From our very first meeting, through the proposal stage and working together Veronica has been incredibly professional, thought ‘outside the box’ and brought a passion and energy to the role of helping my charity. She is thorough, considerate and makes my life 100% easier. In just two weeks I’ve seen a fantastic ROI and my charity wouldn’t be having the exposure and success it is without Veronica’s services. 5 stars ⭐️ from me!”

NEED MY HELP?

Get in touch

Send a message



First name:
Last name:
Email:
Note:

By ticking this box, you consent for your information to be processed and stored by VK Business Assist:

By ticking this box you agree to receive my newsletter and latest news:

Federation of Small Businesses Member

Privacy Policy