Choosing the right CRM for your business- What is a CRM?

You have probably heard of a CRM system in your network, on Linkedin or in small business forums, but what is a CRM?

Customer Journey mapping for small business owners

Do your customers have an inconsistent experience? Is the journey that your customers take through your business different every time? It’s important to understand what works well and what doesn’t work so well to ensure you are providing the very best experience to your customers.

Could a CRM (Client Relationship Management System) help you?

My Past Life In a former life, I was a Referral Manager in private children’s social care. I ensured that every child went from referral to admission as smoothly and quickly as possible. I had to continually analyse the journey to identify any snags, red flags and why some children may fall out of the […]