Learn how setting up a new Capsule CRM system helped Caroline Brunt of My Mortgage Wizards create calm in her office and improve staff morale.
Learn how setting up a new Capsule CRM system has helped Allison Walters, founder of AWscape become proactive rather than reactive and put systems in place as her business grows.
Laura Beckett of Quietly Loud was part of my Customer Journey and CRM course in November 2022. Getting to know her clients, and figuring out how they want to come across to potential customers is key to Laura’s approach and here’s how a CRM helps her do just that.
Zena Barrick joined my Customer Journey and CRM course in November 2022. She set out with 5 other business owners to collectively plot the customer journey for their business and to begin the process of implementing a CRM. By the end of the course (and with two hours one to one coaching) Zena has a clearer understanding of her business processes, customer interactions and is all set up with Capsule CRM.
Recently I met with Emma Semper Hopkins of Semper Hopkins Interior and Upholstery to chat about her business. Emma and I worked together almost three years ago as she needed a CRM system, and I am pleased to hear that the CRM is still working hard in her business. We reflected on life before a CRM and life now.
Michelle and Christian from Write on Time Limited joined my Customer Journey and CRM course in November 2021. The course is funded through the European Fund and delivered through the Manchester Metropolitan University. Recently I checked in with them to see how things were and to understand how their journey has been since doing the course.
Julie and I first began working together in October 2020. It has been a pleasure to follow Julie on her CRM journey and we continue to enjoy a catch up over a coffee several months later. I helped Julie, the Director, in the family business, to map out their customer journey and implement a CRM system that worked best for them. We recently met up for a chat about the process her business has gone through since we started, what it was like before finding VK, how I was able to help and where they are now.